Database Performance Issue - (February 4, 2026)

Duration: 30 minutes (2:50 PM - 3:20 PM MST)
Affected Services: AIM, HFA, HHF, and ProLinkPlus applications
Status: Resolved

What Happened

On February 4, 2026, beginning at approximately 2:50 PM MST, our database infrastructure experienced a performance degradation that led to increased error rates across our applications. Initially, the issue was detected by our monitoring systems before customers reported problems, but as the situation progressed, users began experiencing errors and reduced application performance.

Our engineering team was alerted immediately and began investigating the root cause while keeping customers informed through our status page.

Impact

The incident affected all users of AIM, HFA, HHF, and ProLinkPlus applications. During the outage, customers experienced error messages and were unable to access or use these services normally. We sincerely apologize for the disruption to your operations.

Resolution

Our engineering team quickly identified that the database infrastructure was experiencing cascading errors that were impacting application performance. The team implemented a database service restart to resolve the underlying issues.

Service was fully restored at 3:20 PM MST, and all applications recovered immediately. We continued monitoring system performance closely following the restoration to ensure complete stability.

Root Cause

The incident was triggered by an internal database process error that occurred during routine maintenance operations. This initial error caused a series of cascading failures within the database system, eventually impacting application availability.

Our database infrastructure includes multiple layers of error detection and recovery. While our monitoring systems successfully detected the early warning signs of the problem, the nature of this particular failure required manual intervention to fully resolve before it could impact more users.

Our Response

We are committed to maintaining reliable service for our customers. In response to this incident, we are:

• Enhancing our database monitoring to detect similar issues even earlier in the failure chain
• Reviewing our automated recovery procedures to enable faster resolution without manual intervention
• Analyzing our database maintenance processes to prevent similar cascading failures

We appreciate your patience during this incident. If you have any questions or concerns, please don't hesitate to contact our support team.